Frequently asked questions
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Is my lock ART-approved and for which category?
A lock with an ART approval always has a label/print on it with the ART logo, the number of stars for the category designation and the four-digit approval number. If this approval number then appears on the list of approved locks, then it’s a lock with ART approval.
What do the Stars mean?
The more stars a lock has, the higher its preventive value and the better it protects against theft. A lock with five stars has the most preventive value.
How do I recognise a lock with an ART approval?
A lock with an ART approval can be recognised by the approval label as shown below.
Where can I get a bicycle key made?
Ask your bicycle dealer or the supplier of the lock.
Is my lock accepted by the insurance?
Whether your lock is accepted by your insurance company depends on what is stated in your policy conditions regarding security requirements. Please read these carefully to avoid problems later on.
What does it mean when “EXPIRED” is stated for a lock?
If a lock says EXPIRED (in Dutch “VERVALLEN”), it means that the lock has not been approved as of that date. There can be several reasons for this:
- Withdrawn by the manufacturer due to costs/benefits
- No longer meets the requirements
- Authorisation holder has failed to comply with its obligations
- Lock is no longer produced
- Lock is no longer imported